Customer Satisfaction Survey

Innovative Staff Solutions values the opinions of our clients. We strive to exceed all expectations. The ISS team would appreciate your honest appraisal of the services we provide. The results of this survey will be used to determine areas in which we are meeting/exceeding your expectations and identify areas of improvement. Improvement areas identified by a rating of 1 will be followed by an action plan to address any issues.

Thank you in advance for your response,

Derek Meinhart, Vice President


Name: (Optional)

Title: (Optional)

*Company Name:

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Communication


1. Overall, how satisfied are you with the customer service you receive from ISS staff members?

  (3) ISS staff members go above and beyond at my site to make things right.
  (2) ISS staff members are friendly and reliable in almost every situation.
  (1) ISS staff members can be less than friendly and helpful at times.

Please elaborate:


2. Do you feel that the ISS staff handles your concerns and issues with a sense of urgency?

  (3) Absolutely, ISS staff is always quick to respond and seek a solution when I have a concern.
  (2) Response is quick most of the time.
  (1) Often times ISS is slow to respond to concerns.

Please elaborate:


3. When issues arise, do you feel that the ISS staff at your location handles the concerns professionally?

  (3) Always, my concerns are consistently taken seriously and followed up on appropriately and confidentially.
  (2) Most issues are handled correctly , but there have been rare occasions where concerns could have been handled better.
  (1) There have been several occasions where concerns were not addressed professionally and/or not taken seriously.

Please elaborate:


4. Do you feel that ISS is able to fill your orders in an appropriate length of time?

  (3) ISS fulfills all staffing requisitions quickly and usually ahead of schedule.
  (2) ISS fulfills most staffing requisitions in a timely manner.
  (1) ISS does not fulfill staffing requests on-time and/or requires quite a bit of follow up to fill by desired date.

Please elaborate:




Employee Requisitions


5. How would you rate the quality of flex staff at your site?

  (3) Usually a very good employee with an appropriate skill set.
  (2) Average employee, usually acceptable for type of work.
  (1) Flex staff usually falls short of quality expectations for the assigned job.

Please elaborate:


6. Do you feel that ISS flex staff are properly prepared for assignments at your site (understand job requirements, attendance expectations, and safety requirements)?

  (3) ISS employees are well versed on expectations of employment and are prepared appropriately.
  (2) ISS employees seem to know most of the job requirements and expectations but are lacking in a couple areas.
  (1) ISS employees need improvement in preparedness for the job.

Please elaborate:


7. What do you like most about partnering with ISS?

Please answer below:


8. What is at least one way we can improve our staffing program for your site?

Please answer below:


9. Are there any services that ISS could be providing that we are not?

Please answer below:



Thank you for taking the time to complete this survey. We can assure you that your responses will assist us in enhancing our programs and service delivery. Have a great day!



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