Branch Customer Satisfaction Survey

Innovative Staff Solutions values all our customers and continues to strive to exceed their expectations. The ISS team would appreciate your honest appraisal of the services we provide. The results of this survey will be used to determine areas in which we are meeting/exceeding your expectations and identify areas of improvement. If you answer any of the below questions as a 2 or lower; please elaborate in the space provided. We appreciate your honest feedback in efforts to contiuously improve our services.

Thank you in advance for your response,

Derek Meinhart, Vice President

Name: (Optional)

1. The ISS team was courteous and professional during the employee placement process.

  (5) Strongly Agree
  (4) Agree
  (3) Undecided
  (2) Disagree
  (1) Strongly Disagree

Comments:


2. My request for resumes/temporary employees was met in a timely manner.

  (5) Strongly Agree
  (4) Agree
  (3) Undecided
  (2) Disagree
  (1) Strongly Disagree

Comments:


3. The skill sets listed on the submitted resumes matched the skill sets I requested (if applicable).

  (5) Strongly Agree
  (4) Agree
  (3) Undecided
  (2) Disagree
  (1) Strongly Disagree

Comments:


4. There was sufficient follow up from an ISS representative during the placement process.

  (5) Strongly Agree
  (4) Agree
  (3) Undecided
  (2) Disagree
  (1) Strongly Disagree

Comments:


5. The ISS team prepared the employee sufficiently (i.e. understanding of job requirements, attendance expectations.

  (5) Strongly Agree
  (4) Agree
  (3) Undecided
  (2) Disagree
  (1) Strongly Disagree

Comments:


6. The ISS team requested feedback regarding my satisfaction with the employee(s) sent to me.

  (5) Strongly Agree
  (4) Agree
  (3) Undecided
  (2) Disagree
  (1) Strongly Disagree

Comments:


7. The individuals sent to me met my expectations. They were appropriate candidates for my open position(s).

  (5) Strongly Agree
  (4) Agree
  (3) Undecided
  (2) Disagree
  (1) Strongly Disagree

Comments:


8. I would use ISS again.

  (5) Strongly Agree
  (4) Agree
  (3) Undecided
  (2) Disagree
  (1) Strongly Disagree

Comments:


9. I would recommend ISS to a business associate.

  (5) Strongly Agree
  (4) Agree
  (3) Undecided
  (2) Disagree
  (1) Strongly Disagree

Comments:


10. Are there any other services you would like to see ISS provide?

Comments:


11. Are there any positions you currently have available you would like ISS to assist you in filling?

Comments:


12. Any additional comments?

Comments:



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Thank you for taking the time to complete this survey. We can assure you that your responses will assist us in enhancing our programs and service delivery.



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704 Broadway Mattoon, IL 61938 P: 217-235-2299