Frequently Asked Questions

No. Our services are free to our applicants and employees. Our fees are paid by the client.

All applicants will take written tests to evaluate basic light industrial or clerical skills such as math, measuring, visual accuracy, safety, spelling and filing. For clerical applicants, we will evaluate your typing and data entry skills as well the programs in which you are most proficient. We test on programs such as MS Word, Excel, Outlook and WordPerfect.

Since we do not know when a client will call with an opening for someone with your skill set, we can't guarantee how long it will take before a job is available for you. As long as your file is active, we will call you with positions that match your criteria and skills sets.

You should call in your availability on a weekly basis.

You will be given vital information regarding your assignment, including the hours of your assignment, along with the directions to the location and a specific time to report to work.

Innovative Staff Solutions offers assignments that vary in length from temporary, temp-to-hire and full-time placements. When we offer you an assignment we will discuss the length with you. Once you accept an assignment, you have made a commitment to complete that assignment.

If you are ever running late, or for any reason are not able to make it to an assignment, you must notify us at least two hours before the scheduled starting time. We hate to see you risk the chance of losing your assignment or even your job, when all it takes is a phone call to let us know what is happening.

You are paid directly by Innovative Staff Solutions based on time slips you complete. It is your responsibility to provide us with a time slip that has been filled out completely and accurately. And remember both you and your supervisor must sign each time slip. Your time slip must be returned to your ISS office by Monday at noon or as otherwise directed.

Innovative Staff Solutions pays employees weekly. You can arrange to pick up your check at your Innovative Staff Solutions office or you can have it mailed to you. Direct deposit is both available and encouraged.

No, you should understand that the pay rate for each assignment might vary along with your duties, the hours you work, and the length of your assignment.

Wages, rates and any information about our clients is confidential. Innovative Staff Solutions respects the privacy of both our employees and our clients. It is your legal responsibility to keep all business information acquired as a result of your employment with us strictly confidential. Never discuss any information with any unauthorized individuals.

Innovative Staff Solutions is your employer, not the client. We cut your paychecks, deduct your taxes, and send you a W2 form at the end of the year.

No. The client may end your assignment without notice and without further obligation. But only Innovative Staff Solutions can terminate your employment. Remember we are your employer.

Once you have completed your assignment or if the client ends your assignment for any reason, you MUST notify us of your availability for a new assignment as soon as possible.

Also, any time you are not on assignment, you must call in your availability at least once a week. If you fail to do so, we consider that a voluntary quit and you may be disqualified from receiving any unemployment benefits.

Anytime a client offers you direct employment, whether full-time or part-time, while you are on assignment or within 90 days after that assignment has ended, you must notify us immediately before accepting any offer.

No, Innovative Staff Solutions is your employer. Although we are a drug free work place, the only required drug testing or other background checks are performed when it has been specifically requested by our client or required by law. You will be notified in advance if this is the case.

However, if there is an accident on the job, you will be required to take a drug test as a condition of continued employment. Additionally, we may require a drug screen if a suspicious event occurs.

You are covered by Innovative Staff Solutions - but you must notify us of any on-the-job accident or injury immediately.

In the event of an injury, report it immediately to your work site supervisor and then to Innovative Staff Solutions. In the case of an emergency, seek treatment from the nearest medical facility.

Please keep in mind, though, it is your responsibility to work safely and act safely on the job. We also ask that you inform us of any unsafe conditions you may observe at your work site.